Genetic testing services
- About the Service. Genomic Diagnostics provides genetic testing services, including but not limited to NIPT, pharmacogenomic testing, hereditary cancer testing, carrier screening, and other specialised genetic tests. Testing is performed through the Healius Pathology network, with samples collected at approved Healius collection centres across Australia.
- Purpose of Testing. You acknowledge that each test has a specific purpose and limitations. Information provided through testing is intended to support health decision‑making but does not replace medical advice. You should discuss your results with an appropriate healthcare professional.
- Eligibility and Test Requirements. You confirm that you meet the eligibility requirements for the test you are purchasing and that you will follow all instructions for sample collection and submission.
- Payment and Fees. Payment is required before your test can be processed. Fees are non‑refundable once your sample has been collected or testing has commenced. By proceeding with payment, you acknowledge and agree that:
- Your doctor has completed and signed the required request form, and you have read and signed the patient consent section on that form where required.
- You meet all eligibility requirements for the test you are purchasing.
- The fee payable is based on the test option selected by your doctor on the request form, and you consent to paying the correct amount for the option indicated by your doctor.
- You must attend a Healius collection centre (over 2,000 locations nationally) for sample collection, unless your test is kit based in which case the kit will be posted to the address you provide.
- If you cancel your test booking or attend a non‑Healius collection site, a $25 administration fee applies.
- Different refund terms apply for kit-based tests. If your test kit has already been dispatched and you cancel the test, a $75 cancellation fee will apply. If you cancel after your sample has been returned to us for testing, no refund will be available.
- Turnaround Times. Any estimated turnaround times are indicative only. Genomic Diagnostics does not guarantee specific completion dates.
- Privacy and Use of Personal Information. Your personal and health information will be handled in accordance with the Genomic Diagnostics Privacy Policy, available on the website.
- Accuracy and Limitations. Genetic testing is highly accurate, but no test is 100% definitive. Results may be inconclusive or require further testing. You acknowledge that genetic testing may reveal unexpected or sensitive information.
- Recollection of samples. If your blood sample or cheek swab sample is not suitable for testing, our Customer Care team will contact you to arrange a new sample collection at a Healius Pathology Collection Centre. This may involve either a second blood sample or cheek swab. There will be no charge for the replacement collection.
- Results Delivery. Your test results will be provided to your referring clinician. They will also be uploaded to My Health Record unless you opt out on the test request form. For self-referrals, where no test request form is completed by your doctor, your results will not be uploaded to My Health Record. You are responsible for ensuring your personal contact details are accurate and up to date.
- No Emergency or Diagnostic Service. These tests are not intended for emergency use or for diagnosing acute medical conditions. If you have urgent health concerns, you should seek immediate medical care.
- Liability. To the extent permitted by law, Genomic Diagnostics is not liable for any loss arising from the use or interpretation of your test results. Your statutory rights under Australian Consumer Law remain unaffected.
- Acceptance of Terms. By proceeding to payment, you confirm that you have read, understood, and agree to these Terms & Conditions.
Disclaimer & limitations of our website content and services
- Ownership. This website is owned and operated by Healius Pathology Pty Ltd (we or us), and the information and other material on this website (Material) has been prepared by us or on our behalf.
- General information only. This website and the Material is intended to provide general information only and, while it has been prepared with care, it may not be accurate or current. You acknowledge and agree that:
- your access to, and use of, this website and the Material is at your own discretion and risk, and you are solely responsible for any losses and costs associated with such access or use;
- this website and the Material do not constitute professional medical or healthcare advice, diagnosis or recommendation of treatment and are not intended, nor should be used, to replace such advice;
- this website and the Material are provided on an ‘as is’ basis and any information provided (or not provided) is not intended to be, and should not be construed as, a recommendation or advice by us to take or refrain from taking any course of action (including in relation to your or any other person’s health care needs);
- in no circumstances should this website or the Material be relied upon without consideration and confirmation by an appropriately qualified healthcare practitioner exercising his or her independent professional judgement and with the benefit of knowledge of your condition and medical history;
- while we endeavour where practical to ensure that this website and the Material is up-to-date, accurate and complete, to the maximum extent permitted by law, we make no representations or warranties that it will be up-to-date, accurate or complete, or useful for the purpose for which it is accessed, and we accept no responsibility in that regard;
- to the maximum extent permitted by law, we disclaim any liability to you or any other person in any way connected with the accessing, downloading, using or relying on this website or any Material, whether caused by our negligence or otherwise, and under no circumstances will we be liable for any indirect, incidental, special or consequential damages, in any way connected with such access, downloading, use or reliance, whether caused by our negligence or otherwise; and
- to the extent that you purchase goods or services from us through this website, separate terms and conditions will apply to that supply.
- Viruses. Without limiting the foregoing, we do not represent or warrant that any files comprising, or obtained from or through, this website will be free from computer viruses or other defects. Any such files are provided, and may only be accessed or used, on the basis that you assume all responsibility for any loss, damage or other consequence resulting directly or indirectly from such access or use.
- Third party websites. This website may contain hypertext links, frames or other references to parties that are unrelated to us, and to their websites. Such links are provided for your convenience only and we accept no responsibility for, and make no representation or warranty about, the accuracy or completeness of, or any other matter regarding, those websites. We do not necessarily approve of, or endorse, any material on such websites, the parties that operate those websites, or any goods or services that they supply (whether or not through those websites). You acknowledge and agree that you access and use those websites, goods and/or services solely at your own risk.
- Cookies. Small data files (“cookies”) may be stored on your computer or mobile device by our server. We may use cookies for purposes including to maintain user sessions and to generate statistics about the number of people that visit the website. Generally, this information will not identify you and we do not link it back to your identity or other information that you have provided to us.
If you do not agree with the terms above, you should not use this website.
